Frequently asked questions
Straight answers from our shipping, pickup and returns policies. If yours is not here, email support@thegizmogrotto.com.
How long does an order take?
Most items are made after you order. Typical processing time is 3 to 7 business days before an order ships or is ready for pickup. Large, multi-item and custom orders can take longer; when a product has its own estimate it is shown on the product page or in your quote.
How much is shipping?
Within the United States, shipping is a $7.50 flat rate on orders under $75.00 and free on orders of $75.00 or more (subtotal before tax). Local pickup in El Paso is free. Shipping is calculated at checkout before you pay.
Do you ship internationally?
No. We currently ship to addresses in the United States only.
Can I pick up my order?
Yes. Choose Local Pickup at checkout and collect it free at 9109 Dyer St, El Paso, TX 79924. Please wait for our "ready for pickup" message before coming in.
How do I get a quote for a custom part or project?
Use "Request a Quote" or "Request a Custom Version" on any product page, or describe your project on the "Tell Us About Your Project" form. A person on our team reviews it and follows up; quoted prices are estimates until we confirm the final price with you.
Which products can I buy right away?
Products with a "Buy Now" button can be paid for online immediately. Some larger items use "Reserve with 50% Deposit": you pay half today and the remainder before pickup or shipping. A few bespoke products are quote only.
What is your return policy?
Because most products are made to order, all sales are final unless a product page says otherwise. If an item arrives damaged or defective, contact us within 7 days of delivery with your order number and we will replace it at no cost, or refund you if a replacement is not possible.
Do you repair 3D printers and electronics?
Yes. We repair 3D printers and small electronics; see the 3D Printer & Electronics Repair service page and email us to get started.
How do I contact you?
Email support@thegizmogrotto.com or call (915) 757-1530.
More detail: Shipping & Pickup · Returns · Contact · Tell us about your project
