Shipping & Local Pickup Policy

Last updated: October 8, 2026

We package and ship every order with care. Most of our products are made to order, so we've kept shipping simple and predictable.

Processing time

• Most items are made or prepared after you order. Typical processing time is 3 to 7 business days before your order ships or is ready for pickup.
• Large, multi-item and custom orders can take longer. When a product or project has its own estimate, we show it on the product page or tell you when we quote.
• Ready-made items often ship sooner.
• We'll email you when your order ships or when it's ready for pickup.

Shipping rates (United States)

• A subtotal of exactly $50.00 qualifies for free shipping.
• Shipping is calculated at checkout before you pay.
• We currently ship to addresses in the United States only. We can't ship internationally.
• If an item is too large or heavy to ship at the standard rate, we'll contact you before shipping it. You can then choose local pickup, agree on a shipping quote, or cancel that item for a full refund.

Local pickup

Choose Local Pickup at checkout to collect your order for free at:

The Gizmo Grotto
9109 Dyer St, El Paso, TX 79924
(915) 757-1530 · support@thegizmogrotto.com

• Please wait for our "ready for pickup" message before coming in, so your order is finished and waiting for you.
• Please have your order number handy when you arrive. Someone else can pick up for you if they have the order number and the name on the order.
• We hold finished orders for 30 days after our "ready for pickup" message. If an order hasn't been picked up by then, we'll contact you to arrange pickup or shipping.

Deposit orders

If you paid a 50% deposit, the remaining balance must be paid before your order ships or is released for pickup. We'll send a secure payment link when your item is ready.

Carriers and tracking

• We ship with established national carriers. When tracking is available, we email it to you once your package ships.
• After a package is handed to the carrier, delivery times follow the carrier's schedule.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away and we'll fix it if the order hasn't shipped yet. We aren't responsible for packages delivered to an incorrect address entered at checkout. If a package comes back to us because of an incorrect or incomplete address, we'll contact you, and the cost of shipping it again is the customer's responsibility.

Lost, delayed or damaged packages

• Carrier delays are outside our control, but we'll always help.
• If your package arrives damaged, see our Returns & Refunds Policy.
• If tracking shows delivered but you can't find your package, contact us within 7 days of the delivery date and we'll open a trace with the carrier.

Questions?

Reach out before ordering and we'll help set clear expectations: (915) 757-1530, support@thegizmogrotto.com or our contact page.